Following the decision to temporarily revert back to our old website and app, please take note of the following details:
🔑LOGGING BACK IN
Your log in details for the old website will be as they were before.
If you updated your password on the new website last week, your new password will apply only on the new platform.
If you need to, you can change your password again by entering your email address in on the login page and use the ‘Forgot Password’ option. PLEASE CHECK YOUR SPAM if you do not receive the reset link.
Should you find that your subscription is no longer active, despite payments being up to date, please contact us and we will check this for you. Subscription payments taken over the past week may have not communicated correctly between the payment gateway and the old platform. Please do not worry, if you find you can no longer access your membership account, please let us know.
NEW SIGNUPS / UPGRADES and DOWNGRADES
Any new signups or subscription changes made on the new site will be honoured.
If you have newly signed up for membership or upgraded / downgraded your account within the last week and find you can no longer access or your subscription is showing incorrectly, please let us know.
Gold and Platinum membership fees will continue at the original rates of £5 and £10 per month.
APP USER DATA
You should find all of the data you have previously entered into the old app as it was before.
As detailed in Friday’s announcement, no data entered last week in the new app will show.
If you have downloaded or taken screen shots of information as suggested, you can re-enter this in manually to the old app for the relevant days if you wish.
❓HELP AND SUPPORT:
Please get in touch if you have any questions or difficulties accessing what you need. You can use the Contact Form on the website, message us via our Facebook page or send an email directly to email@example.com
Please be aware this is a very busy time. We will get back to you as soon as we can. If you have not received a response within 2 to 3 working days, PLEASE CHECK YOUR SPAM / promotions folders.
We are already working with developers to resolve the glitches we encountered on the new platform. A solution has already been found to transfer existing app user’s historical data and we are taking on board your feedback to improve functionality and ease-of-use. We’ll keep you updated with progress and let you know when we’re ready to re-launch.
Once again, I am extremely sorry for the temporary disruption and am extremely grateful for your patience and support whilst I work with my developers to get things right.
💖I would like to thank you all again for trying out the new platform and for sharing your experiences.